A Manager is as good as his/her team. Employees cannot be expected to perform well in their jobs if they do not know what is expected of them and how to do it. When training new team members managers must know two things: 1) how to establish goals and expectations with the teammate and how to clearly communicate these; and 2) how to provide timely coaching and constructive feedback in order to ensure staff competence and team success.
• Understand why good training is critical to staff efficacy and well-being
• Understand what is expected of you as a manager
• Learn the four steps to training
• Develop training objectives, plans, and lessons