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Business Process Improvement Basics

A process is a series of steps taking place to yield a specific product or result.  Business process improvement changes processes into an organized system to produce better results. Topics include: Define the process to be improved, understand what the process purpose and objectives are, create a common language to define steps taken in the process, identify improvement options, develop and implement process improvements. 




Course Code: BIS G5113


Day/Time: Wednesday, 9am-4pm

Room: 316

Instructor: Domenic Gugliotti

Cost: $90